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"Positive Customer-Talk"™ Series
| Telephone Courtesy and Customer Service - It's Everyone's Responsibility |
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Learn how you can become a professional customer service provider that will "positively" WOW your customers!
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- Describes the basics of providing high-quality customer service
- Explains proper telephone skills
- Explores the importance of understanding customer needs
- Explains the essential role customer service plays in creating a favorable impression of the company/organization
- Helps you assess your present skill levels and determine what improvements are needed
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| Quality Customer Service - How to Win the Customer |
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Customer service is not just a department or job. It's an attitude!
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- Helps you understand the fundamentals of what it takes to win the customer
- Explains what quality service is
- Explores winning customer service attitudes
- Teaches you how to identify and provide for customer needs to ensure their return
- Learn how you can make the most of your customer service job and become an expert in "positive customer-talk!"
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| Beyond Customer Service - How to Build Solid Relationships & Create Loyal Customers |
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It's proven! Customer service pay$ through long-term customer retention - Positively!
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- Learn how first-class customer service can expand beyond the immediate sale
- Gain insights into the needs and expectations of today's customers
- Kick-up your customer service skills and learn how to create & retain loyal customer relationships through effective communication - in-person, by phone and electronically
- Explores the 50 Ways you can keep your customers for life!
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Programs are Customized to Meet Your Unique Needs
"POSITIVE-TALK"
Those who say it cannot be done should get out of the way of those who are doing it.
Anonymus
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